Terms & Conditions


Hard & Ware Limited is a company registered in England and Wales with Company Number 10991968. Registered office 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom.

To contact us by telephone please call +44 204 538 1799 or email at info@hardandware.com


Products are handmade and may vary slightly from their pictures, tear sheets and samples.

It is the customer’s responsibility to check all measurements are taken of both products and fitting environment so that the products ordered are suitable and fit for purpose.

Products should be fitted only by trained professionals with experience in fitting luxury door hardware.

We recommend using appropriate recommended Hard & Ware locks in conjunction with Hard &Ware lever handles and products. Our lever handles and products are made from solid brass and are heavy. Specifying the incorrect lock will lead to the product not functioning as intended.


Finishes are hand applied and may vary slightly from their pictures and samples.

Our finish life is not guaranteed. Our finishes are subject to change with use and weather/atmospheric conditions.

It is the client’s responsibility to check if the product finish being ordered is suitable for their intended project.

Living finishes: Living finishes are produced by hand polishing or brushing the metal surfaces and or applying a patination solution into the surface of the metal. Living finishes will naturally change age and ware over time with use.

Plated finishes: Electro Plating products is a finishing process in which a thin layer of metal coats the solid brass base material. The brass base material can be brushed or polished before electro plating to reach either a brushed or polished Electro Plated surface.


Our products are made to order and consequently non-returnable unless found to be faulty.

Where a return has been permitted by Hard & Ware, returned items should be unused and must be returned in original packaging with all supplied documentation. We will issue the agreed refund on receipt of goods not including the original delivery charge.

To return an order, please contact us at info@hardandware.com

Bespoke Orders

Bespoke orders will be developed with the client to their exact requirements and specification.

The client will be issued 2D drawings and physical samples so that products can be checked in detail and signed off by client before going to full production.

Bespoke orders are final and are not returnable or refundable.

Ordering Goods

The Customer can place an Order online, or by email at info@hardandware.com.

If the customer has a credit account with the Hard & Ware the goods shall be paid within agreed credit terms. If the customer has no credit account with Hard & Ware the goods should be paid against pro-forma invoice.

Prices will be confirmed, and set out in the order, if not displayed on website.

Hard & Ware will make sure that each delivery of Goods is supplied with a delivery note that shows the date of the Order, the Order number.

Hard & Ware reserve the right to undertake such credit checks as it sees fit.


We accept credit card payments online and BACS payment.


We pride ourselves in delivering all orders on time. However, upon the occasion of external circumstances and exceptional situations some delays may arise. We will try our best to accommodate when possible.

Delivery dates will be notified at order and updated while goods are being manufactured.

Items that require special packaging or are subject to specific delivery instructions, may incur an additional cost. We will advise of any extra charges before despatch.


If the Customer cancels an Order which has been accepted by Hard & Ware, the Customer shall reimburse Hard & Ware on demand for its loss of profit and all costs, expenses (including costs of labour, tooling, and purchase of raw materials) incurred by the Company in respect of the Order up to the date of receipt by the Company of written notification of cancellation.