Delivery & Returns


Hard & Ware offer the following delivery options:

UK Delivery

Complimentary delivery on orders over £250.00 to the UK, shipped by Royal Mail First Class or courier Next Day Delivery. Finish discs have free of charge postage to the UK.

International Delivery

Shipped by courier, shipping costs will be calculated at checkout. Delivery times are 3-5 working days.

We pride ourselves in delivering all orders on time. However, upon the occasion of external circumstances and exceptional situations some delays may arise. We will try our best to accommodate when possible.

If you have any questions, please contact us at and we will be happy to assist you.

Production and Lead time

Please note that all our products are made to order.

Each product has an estimated lead time. The information can be found on the product page.

They are non-returnable unless found to be faulty.


Our products are made to order and consequently non-returnable unless found to be faulty.

In the unlikely event that a product has arrived to you in a faulty condition, please contact us at with your order number and return request. We will be happy to offer a replacement or full refund for any faulty products supplied. All products to be returned should meet the below criteria:

  • Products must be returned within 15 days of receipt of goods.
  • Returned products must be in original condition and packaging and must not have been installed.

Refunds will be issued upon on receipt of goods not including the original delivery charge. Agreed replacement of any faulty goods will be subject to a new lead time which would be confirmed by us upon your request.

To return an order, please contact us at